Quick Summary: We collect only what's necessary to answer your calls and book your appointments. We don't sell your data. We protect your customers' information as if it were our own.
1. Information We Collect
From You (Business Owner)
When you sign up for our service, we collect:
- Business name, address, and contact information
- Phone numbers and communication channels you want us to monitor
- Calendar and booking system access (with your permission)
- Payment information (processed securely through Stripe)
- Preferences for how we should handle different types of calls and inquiries
From Your Customers
When we answer calls or respond to inquiries on your behalf, we may collect:
- Caller/recipient name and contact information
- Nature of inquiry or service requested
- Appointment preferences and scheduling details
- Call recordings and message transcripts (with notice)
2. How We Use Information
We use the information we collect to:
- Provide our service: Answer calls, respond to inquiries, and book appointments on your behalf
- Communicate with you: Send daily summaries, alerts, and service updates
- Improve our service: Analyze call patterns to improve response quality
- Process payments: Bill for our services
- Comply with legal obligations: When required by law
3. How We Protect Information
We take data security seriously:
- All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
- Access to customer data is limited to authorized personnel only
- We maintain SOC 2 Type II compliance standards
- Regular security audits and penetration testing
- Employee background checks and confidentiality agreements
4. Information Sharing
We do not sell your data or your customers' data. We only share information with:
- You: All call data and customer information is shared with you through daily summaries and your dashboard
- Service providers: Trusted partners who help us deliver our service (e.g., cloud hosting, payment processing) under strict confidentiality agreements
- Legal authorities: When required by law or to protect our rights
5. Data Retention
We retain information as follows:
- Call recordings: 90 days (unless you request longer retention)
- Call transcripts and summaries: 2 years
- Customer contact information: As long as you maintain an active account, plus 30 days
- Payment records: 7 years (for tax and accounting purposes)
You can request deletion of your data at any time by contacting us.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your personal information
- Export your data
- Opt out of certain data uses
To exercise these rights, contact us at privacy@devhouseai.com.
7. Call Recording Notice
We may record calls for quality assurance and training purposes. All recorded calls include a notice that the call may be recorded. You can configure whether recordings are enabled for your account.
8. Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or through your account dashboard. The updated policy will indicate the effective date.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
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