Terms of Service

1. Acceptance of Terms

These Terms of Service govern your access to and use of the DevHouse AI website and services offered by DevHouse AI LLC, a New York single-member limited liability company ("DevHouse AI," "we," "us," or "our"). By accessing our site, submitting a form, booking a call, or purchasing services, you agree to these Terms. If you do not agree, do not use the site or services.

2. Services and Website Content

DevHouse AI provides automation, marketing, and operational support for service businesses. Services may include:

• AI call answering (AVERY) — 24/7 phone coverage
• CRM workflows — lead qualification, scoring, and automated follow-ups
• Custom operational tools — appointment scheduling, call transcription, and summaries
• Website, SEO, content, and marketing support

Website content, examples, testimonials, results, and pricing information are provided for general information and marketing purposes only. Specific scope, deliverables, timelines, pricing, and guarantee eligibility may be described in a proposal, invoice, order form, or other written agreement, which will control if there is a conflict.

3. Your Responsibilities

You agree to:

• Provide accurate, current, and complete information
• Use the site and services only for lawful business purposes
• Maintain the security of your credentials and connected systems
• Be at least 18 years old and authorized to act for your business
• Obtain all notices, permissions, and consents required for your calls, texts, contact lists, and marketing campaigns

4. Payment, Billing, and Renewals

If you purchase paid services from us:

• You authorize us to charge the agreed fees and any applicable taxes using your selected payment method
• Recurring services renew until cancelled in accordance with your service terms or written agreement
• Fees are non-refundable except as required by law or expressly stated in writing
• Late or failed payments may result in paused onboarding, limited functionality, or suspension
• You remain responsible for charges incurred before cancellation becomes effective

5. 90-Day Guarantee

If we offer a 90-day guarantee, it applies only as expressly included in your written package, proposal, or order confirmation and remains subject to the stated conditions. Unless otherwise stated in writing:

• The guarantee requires timely onboarding cooperation, access to required systems, and active participation for the full guarantee period
• It does not apply where results are materially affected by customer delays, unavailable staff, pricing decisions, capacity constraints, or inaccurate data supplied by the client
• Guarantee claims must be made promptly after the applicable measurement period and may require supporting records
• Results vary by market, competition, response times, ad spend, closing process, and service availability

6. Messaging, Calling, and Compliance

If you use our services in connection with calls, texts, or customer outreach, you represent and warrant that you will comply with all applicable laws, regulations, and carrier requirements, including obtaining any required consent before contacting a recipient. You agree that:

• You will not use our services for unlawful telemarketing, spam, harassment, or misleading communications
• You are responsible for honoring opt-out requests and maintaining accurate consent records
• You are responsible for any legally required call-recording and disclosure notices to your callers or leads
• We may limit, reject, or suspend campaigns or workflows that create legal, carrier, reputational, or abuse risk

7. Acceptable Use

You may not use the site or services to:

• Violate law, infringe intellectual property, or interfere with another party's rights
• Upload or transmit malicious code, exploit vulnerabilities, or attempt unauthorized access
• Use the services in a deceptive, discriminatory, abusive, or fraudulent way
• Reverse engineer, resell, or misuse the site or services except as authorized in writing

8. Intellectual Property and Feedback

We retain all rights in our website, software, workflows, AI configurations, content, branding, and other materials we create or license, except for any client-owned materials that you provide. If you give us feedback or suggestions, we may use them without restriction or compensation.

9. Third-Party Services

Our services may rely on or integrate with third-party providers such as telephony, messaging, hosting, CRM, analytics, scheduling, or payment vendors. We are not responsible for third-party outages, policy changes, carrier filtering, or platform decisions outside our reasonable control.

10. Disclaimer of Warranties

To the fullest extent permitted by law, the website and services are provided "as is" and "as available." We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and uninterrupted or error-free operation.

We do not guarantee any specific amount of leads, jobs, revenue, rankings, conversions, availability, or business results unless expressly stated in a written agreement signed or issued by us.

11. Limitation of Liability

To the maximum extent permitted by law, DevHouse AI is not liable for:

• Indirect, incidental, or consequential damages
• Lost profits, lost revenue, lost business opportunities, or loss of data
• Service interruptions, carrier filtering, or third-party platform failures beyond our reasonable control
• Actions taken based on AI-generated outputs, summaries, or recommendations

Our aggregate liability for any claim relating to the site or services will not exceed the total amount you paid us for the services giving rise to the claim during the 12 months before the event giving rise to liability. Nothing in these Terms limits liability that cannot be limited under applicable law.

12. Indemnification

You agree to defend, indemnify, and hold harmless DevHouse AI LLC and its owners, personnel, contractors, and service providers from claims, liabilities, damages, judgments, losses, and expenses arising out of your use of the site or services, your business operations, your content or data, or your violation of these Terms or applicable law.

13. Termination

We may suspend or terminate access to the site or services for any lawful reason, including:

• Violation of these Terms or a related written agreement
• Non-payment of fees
• Fraudulent, abusive, unlawful, or high-risk activity
• At your request, subject to any agreed notice or billing commitments

Sections that by their nature should survive termination will survive, including payment obligations, intellectual property, disclaimers, limitations of liability, indemnification, and governing law provisions.

14. Independent Contractor Relationship

Our relationship with you is that of an independent contractor. Nothing in these Terms creates a partnership, joint venture, fiduciary, franchise, employment, or agency relationship, and neither party may bind the other except as expressly agreed in writing.

15. Governing Law and Venue

These Terms and any dispute arising out of or relating to the site or services are governed by the laws of the State of New York, without regard to conflict-of-law rules. Any action or proceeding must be brought exclusively in the state or federal courts located in New York County, New York City, New York, and each party consents to that jurisdiction and venue.

16. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the site or services after an update becomes effective constitutes acceptance of the revised Terms.

17. Contact Information

For questions about these terms, contact us at:

• Email: hello@devhouseai.com
• Phone: (929) 407-3669
• Address: DevHouse AI LLC, New York, NY